From the loading dock to the patient’s bedside, our customer service commitment focuses on quality improvement and your satisfaction. Key to this operating philosophy is the understanding that your satisfaction is not merely a function of the Customer Service Department; it is the responsibility of all AmerisourceBergen associates.

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    Our distribution services support staff are located in the field at each of our distribution centers (instead of a centrally-located facility) allowing them to seamlessly and quickly collaborate with warehouse staff to investigate problems and resolve service-related issues.

    Locate Regional Services (pdf)

  • AmerisourceBergen Customer C.A.R.E. is neither a program nor an initiative – it’s a cultural approach to how we meet the needs of our customers.

             Customer Focus
             Accountability
             Responsiveness
             Empowernment

    To demonstrate our commitment to this customer service philosophy:

    - Every AmerisourceBergen associate at every level of the organization participates in a three-part C.A.R.E. training program to identify and understand the four core C.A.R.E. behaviors and to personalize those behaviors to their specific job responsibilities.

    - Performance against C.A.R.E. objectives is an integral component of every associate’s performance management review and compensation program.

    - An internal program called Point of C.A.R.E. recognizes associates who demonstrate C.A.R.E. behaviors in their day-to-day responsibilities. AmerisourceBergen monitors its performance in delivering Customer C.A.R.E. through an on-going series of customer surveys that qualify and quantify how our customers perceive various areas of service (customer service, order fulfillment, etc.) This survey is administered quarterly and the results are used to improve services and solutions offered by AmerisourceBergen.

    To contact AmerisourceBergen, use our convenient online form.

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    AmerisourceBergen Drug Corporation provides Regional Help Desk services to support pharmacy management desktop and Internet-based software and hardware. Help Desk services provide “live” support during business hours, and someone is always on call to address critical issues that arise during evenings, weekends, and holidays.

    Locate Regional Services (pdf)