From the loading dock to the patient’s bedside, our customer service commitment focuses on quality improvement and your satisfaction. Key to this operating philosophy is the understanding that your satisfaction is not merely a function of the Customer Service Department; it is the responsibility of all AmerisourceBergen associates.

Your Retail Pharmacy's Success

Our pharmaceutical distribution process has been designed to give you back one of your most valuable resources, time, so you can concentrate on your customer's care—and retaining their business.


We offer you one-stop shopping on more than 50,000 products, including a comprehensive generic pharmaceuticals portfolio and popular over-the-counter items to entice your customers—and increase their spending.  

At AmerisourceBergen Drug Corporation, we are dedicated to your retail pharmacy's success and encourage you to find out more about how we can customize the right distribution solution for you.

  • Our distribution services support staff are located in the field at each of our distribution centers (instead of a centrally-located facility) allowing them to seamlessly and quickly collaborate with warehouse staff to investigate problems and resolve service-related issues.
    Locate Regional Service(pdf)
  • AmerisourceBergen Customer C.A.R.E. is neither a program nor an initiative – it's a cultural approach to how we meet the needs of our customers.

             Customer Focus
             Accountability
             Responsiveness
             Empowernment

    To demonstrate our commitment to this customer service philosophy:

    - Every AmerisourceBergen associate at every level of the
      organization participates in a three-part C.A.R.E. training program
      to identify and understand the four core C.A.R.E. behaviors and
      to personalize those behaviors to their specific job responsibilities.

    - Performance against C.A.R.E. objectives is an integral component
      of every associate’s performance management review and
      compensation program.

    - An internal program called Point of C.A.R.E. recognizes
      associates who demonstrate C.A.R.E. behaviors in their day-to-
      day responsibilities. AmerisourceBergen monitors its performance
      in delivering Customer C.A.R.E. through an on-going series of
      customer surveys that qualify and quantify how our customers
      perceive various areas of service (customer service, order
      fulfillment, etc.) This survey is administered quarterly and the
      results are used to improve services and solutions offered by
      AmerisourceBergen.

    To contact AmerisourceBergen, use our convenient online form.

  • AmerisourceBergen Drug Corporation provides Regional Help Desk services to support pharmacy management desktop and Internet-based software and hardware. Help Desk services provide “live” support during business hours, and someone is always on call to address critical issues that arise during evenings, weekends, and holidays.